Job Description
Launch Your Career in Tech Support with Full Training!
Are you looking for a dynamic opportunity in San Diego that offers comprehensive training and a competitive night shift schedule? Apex Global Solutions is currently seeking motivated individuals to join our growing Technical Support team. We provide world-class training programs to equip you with the skills needed to excel in a high-demand IT environment.
In this role, you will be the first line of defense for our clients, troubleshooting technical issues, and ensuring seamless service delivery. Whether you are a recent graduate or looking for a career change, this is the perfect place to start your professional journey.
Responsibilities
- Deliver exceptional technical support to clients via phone and chat during night shifts.
- Diagnose and troubleshoot hardware, software, and network issues using provided tools.
- Document all interactions and resolutions in our CRM system accurately and promptly.
- Collaborate with senior technicians to resolve complex escalations efficiently.
- Stay updated on product knowledge and service protocols through our ongoing training modules.
- Maintain a high level of customer satisfaction while adhering to strict service level agreements (SLAs).
Qualifications
- High School Diploma or GED required.
- Basic computer literacy and comfort with web browsers.
- Strong desire to learn and a proactive attitude toward problem-solving.
- Ability to work independently and communicate effectively in English.
- Willingness to work night shifts (typically 10:00 PM – 7:00 AM or similar).
- Reliable internet connection and a quiet home office environment (if remote).