Job Description
Are you looking for a career that offers growth and stability?
We are a leading technology firm based in the heart of Los Angeles, seeking dedicated individuals to join our Technical Support team. We specialize in providing comprehensive training to candidates regardless of their background.
Why Join Us?
- Full Training Provided: No prior experience needed. We will teach you everything you need to know.
- Night Shift Advantage: Enjoy a competitive pay structure with shift differentials.
- Growth Opportunities: Fast-track career advancement within the tech industry.
If you have a passion for helping people and want to work in a dynamic environment, we want to hear from you. Apply today to start your journey with us!
Responsibilities
- Assist customers with technical inquiries via phone, email, and live chat during night hours.
- Diagnose and troubleshoot hardware and software issues to ensure client satisfaction.
- Document all interactions and solutions in the company CRM system accurately.
- Collaborate with the day-shift team to ensure seamless knowledge transfer.
- Stay updated on product knowledge through continuous training sessions.
- Resolve complex customer escalations while maintaining a professional demeanor.
Qualifications
- High School Diploma or GED required.
- Basic computer literacy and typing skills (35+ WPM).
- Strong verbal communication skills with a clear accent.
- Ability to work flexible night shifts (e.g., 10:00 PM to 6:00 AM).
- Willingness to learn new software systems and protocols.
- Problem-solving mindset and attention to detail.