Job Description
Join our award-winning IT team as a full-time IT Support Specialist Trainee! We're seeking motivated individuals with no prior experience – comprehensive training provided to launch your tech career. InnovateTech Solutions offers a dynamic environment where you'll master network administration, cybersecurity protocols, and cloud technologies while supporting Fortune 500 clients. Enjoy competitive benefits, mentorship from industry experts, and clear advancement paths to senior roles.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide Tier 1/2 technical support via phone, chat, and remote access
- Document IT procedures and maintain system documentation
- Collaborate with cross-functional teams on IT infrastructure projects
- Implement security protocols and data protection measures
- Manage user accounts and access permissions
- Participate in after-hours on-call rotation (rotational)
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong problem-solving and communication skills
- Basic computer literacy and internet navigation
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid driver's license (for occasional client visits)
- Pass background check and drug screening
- Must be authorized to work in the US