Job Description
Join our dynamic Austin team as an IT Support Specialist where comprehensive training is provided to launch your tech career! We're seeking motivated individuals passionate about technology and customer service. No prior IT experience required – we'll equip you with industry certifications, troubleshooting skills, and network knowledge through our structured 8-week paid training program. Enjoy competitive benefits, career advancement opportunities, and a collaborative environment at Austin's leading tech solutions provider.
Responsibilities
- Provide remote and on-site technical support for hardware/software systems
- Troubleshoot network connectivity, security protocols, and cloud services
- Document IT incidents and maintain service desk ticketing systems
- Install/configure workstations and peripheral devices
- Conduct user training on new technologies and security protocols
- Collaborate with cross-functional teams to implement IT solutions
- Stay updated on emerging tech trends and best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and problem-solving aptitude
- Strong communication and customer service skills
- Ability to learn technical concepts quickly
- Valid driver's license and reliable transportation
- Passion for continuous learning and professional growth
- US work authorization and ability to pass background check
- Basic familiarity with Microsoft Office Suite