Job Description
Are you a tech-savvy individual looking to kickstart your career in the heart of San Francisco? San Francisco Digital Solutions is currently seeking a motivated Junior Technical Support Specialist to join our weekend operations team. In this entry-level role, you will play a crucial part in maintaining our clients' technology infrastructure while enjoying the flexibility of weekend shifts.
We pride ourselves on a collaborative and innovative work culture. As a Weekend Specialist, you will gain hands-on experience in IT support, network troubleshooting, and customer service. We offer a comprehensive training program, competitive pay, and a clear trajectory for professional growth within the tech industry.
Join us and become an integral part of our team, delivering excellence and technical expertise to our valued customers every weekend.
Responsibilities
- Provide technical assistance and troubleshooting for hardware, software, and network issues via phone and ticketing systems.
- Monitor and respond to incoming help desk tickets during weekend operations hours.
- Perform routine maintenance tasks such as software updates, patch management, and virus scans on employee devices.
- Assist remote staff with connectivity issues, VPN configurations, and account access problems.
- Document all technical interactions and resolutions in our CRM database for future reference.
- Escalate complex technical issues to Senior Engineers when necessary, ensuring timely follow-up.
- Collaborate with the QA team to identify recurring technical trends and improve service protocols.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology or related field preferred.
- Basic understanding of computer operating systems (Windows 10/11, macOS) and common software applications.
- Familiarity with networking concepts, including Wi-Fi setup, IP addressing, and VPNs.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills with a focus on customer service.
- Must be available to work weekends (Saturday and Sunday) with flexibility for occasional overtime.
- Proficiency in Microsoft Office Suite and Google Workspace.