Job Description
Launch Your Career in Tech with Paid Training!
Apex Digital Solutions is seeking motivated individuals to join our growing team as a Technical Support Specialist working the Night Shift in San Jose, CA. We pride ourselves on providing comprehensive on-the-job training, making this the perfect opportunity for recent graduates or career changers looking to enter the IT industry.
In this role, you will serve as the first point of contact for our clients, troubleshooting technical issues and ensuring seamless system operations. You will work in a dynamic, collaborative environment with a clear path for advancement.
Why Join Us?
- Full training provided – No prior experience necessary.
- Competitive hourly pay with overtime opportunities.
- Night shift schedule (10:00 PM - 7:00 AM) for work-life balance.
- Modern office environment in the heart of Silicon Valley.
If you are a quick learner with excellent communication skills, we want to hear from you.
Responsibilities
- Provide exceptional 1st level technical support to customers via phone and email during night operations.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Document all customer interactions and technical resolutions in our ticketing system.
- Escalate complex technical issues to senior engineering teams when necessary.
- Collaborate with cross-functional teams to improve product usability.
- Maintain a high level of professionalism and patience while assisting clients.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Strong desire to learn and grow within a technical environment.
- Excellent verbal and written communication skills.
- Basic computer literacy and aptitude for learning new software.
- Ability to work independently and meet strict deadlines in a night shift setting.
- Reliable transportation (as shift times vary).