Job Description
Are you looking to start a rewarding career in the tech industry?
Chicago TechConnect is hiring Technical Support Specialists for our high-growth weekend support team. We are committed to hiring individuals from all backgrounds and providing comprehensive, paid training to ensure your success.
Join a dynamic team in the heart of Chicago, working with cutting-edge technology and supporting a diverse client base. No prior experience is required—just a willingness to learn and a commitment to excellence.
Why Join Us?
- Full Training Provided: Master the skills you need to succeed with our structured onboarding program.
- Weekend Shift: Enjoy a predictable schedule with competitive weekend premiums.
- Growth Opportunities: Clear pathways to advancement within our IT and Customer Success departments.
- Modern Work Environment: Located in the bustling River North district.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to customers via phone, email, and chat.
- Diagnose and resolve hardware and software issues in a timely and professional manner.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with senior technicians and management to improve support processes.
- Stay updated on new software updates and technical documentation through continuous learning.
- Maintain a professional and positive demeanor during high-volume weekend shifts.
Qualifications
- High school diploma or GED equivalent is required.
- Basic computer literacy and ability to navigate multiple windows and applications simultaneously.
- Strong verbal and written communication skills with a focus on customer service.
- Must be available to work weekends (Friday, Saturday, and Sunday).
- Ability to work in a fast-paced, high-pressure environment.
- Self-motivated with a strong desire to learn new technologies.