Job Description
Are you looking for a career with growth potential in Indianapolis?
We are seeking a motivated Weekend Customer Support Specialist to join our growing team at Horizon Data Systems. We are proud to offer a training provided environment for ambitious candidates looking to enter the tech industry.
In this role, you will play a crucial part in our weekend operations, ensuring our clients receive seamless technical assistance. Whether you are an experienced professional or a fresh graduate, our structured onboarding program will equip you with the skills needed to excel.
Why Join Us?
- Comprehensive Training: No prior experience required; we teach you everything you need to know.
- Weekend Shifts: Enjoy a consistent schedule with competitive pay.
- Growth Opportunities: Fast-track career progression into Senior Support or Management roles.
Don't miss this chance to build a stable, high-paying career in the heart of Indiana.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to clients via phone and online chat during weekend hours.
- Guide new hires through our structured training curriculum to master our software and hardware systems.
- Analyze customer issues and provide accurate, step-by-step resolutions to ensure high satisfaction scores.
- Maintain detailed and accurate documentation of all support tickets and interactions in the CRM system.
- Collaborate with the weekday support team to escalate complex issues and share best practices.
- Stay updated on product updates and company policies to ensure consistent service delivery.
Qualifications
- High school diploma or equivalent required; Associate’s degree or Bachelor’s degree is a plus.
- Strong interpersonal and communication skills with a focus on customer service.
- Basic computer literacy and the ability to learn new software quickly.
- Reliable high-speed internet connection and a dedicated workspace.
- Flexibility to work weekends, specifically Saturday and Sunday.
- A positive attitude and a genuine desire to learn and grow within a team environment.