Job Description
Are you ready to launch your career in Information Technology?
InnovateTech Solutions is looking for a motivated Junior IT Support Specialist to join our growing team in Wichita, Kansas. We are a forward-thinking company dedicated to simplifying technology for businesses of all sizes. As an entry-level member of our IT department, you will gain invaluable hands-on experience while providing critical support to our internal employees and clients.
We offer a collaborative work environment, comprehensive training, and a clear roadmap for professional advancement. If you have a passion for technology and a desire to learn, this is the perfect opportunity to kickstart your career.
What You Will Do:
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and ticketing systems.
- Perform regular maintenance and troubleshooting on workstations, printers, and peripherals.
- Assist in the deployment, configuration, and setup of new hardware and software for new hires.
- Maintain accurate records of IT assets, incidents, and resolutions in the Helpdesk database.
- Collaborate with the network team to diagnose and resolve connectivity issues.
- Conduct basic user training on company systems and security best practices.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and ticketing systems.
- Perform regular maintenance and troubleshooting on workstations, printers, and peripherals.
- Assist in the deployment, configuration, and setup of new hardware and software for new hires.
- Maintain accurate records of IT assets, incidents, and resolutions in the Helpdesk database.
- Collaborate with the network team to diagnose and resolve connectivity issues.
- Conduct basic user training on company systems and security best practices.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
- Familiarity with Microsoft Windows 10/11 and Microsoft Office 365 suite.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and hardware components.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- Ability to lift and carry IT equipment up to 50 lbs.