Job Description
Launch your IT career with TechSolutions Inc., a leading innovator in enterprise software solutions. We're seeking motivated entry-level professionals to join our dynamic IT support team in Austin, Texas. This role offers hands-on experience with cutting-edge technology while providing critical infrastructure support to Fortune 500 clients. Enjoy comprehensive training, mentorship from senior engineers, and clear pathways for career growth in our collaborative, fast-paced environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing systems and remote support tools
- Assist with system installations, configurations, and upgrades
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system health and perform routine maintenance tasks
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in Computer Science, IT, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk software (ServiceNow, Zendesk, or similar)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation