Job Description
Are you ready to launch your career in the dynamic world of Information Technology? Nexus Solutions is seeking a motivated Entry Level IT Support Specialist to join our growing team in Minneapolis, Minnesota.
We are looking for tech-savvy individuals who are passionate about solving problems and eager to learn. Whether you are a recent graduate or looking to pivot into the tech industry, we offer comprehensive training and a collaborative environment where your growth matters.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for rapid career advancement.
- State-of-the-art work environment in downtown Minneapolis.
Don't miss this chance to start your journey with us today.
Responsibilities
- Technical Assistance: Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone, email, and ticketing systems.
- System Management: Install, configure, and maintain workstations, printers, and mobile devices for employees.
- Network Support: Assist in the daily monitoring and maintenance of the company network infrastructure and ensure connectivity.
- User Support: Educate employees on IT best practices and software usage to enhance productivity.
- Documentation: Maintain accurate records of incidents, resolutions, and technical configurations.
- Security: Support IT security initiatives and help ensure data protection protocols are followed.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent professional experience.
- Technical Knowledge: Basic understanding of operating systems (Windows, macOS) and networking concepts (TCP/IP, DNS, DHCP).
- Problem Solving: Strong analytical skills with the ability to diagnose and resolve complex technical problems.
- Communication: Excellent verbal and written communication skills with a focus on customer service.
- Adaptability: Eagerness to learn new technologies and adapt to changing IT environments.
- Tools: Familiarity with help desk software or ticketing systems is a plus.