Job Description
Join TechNova Solutions' dynamic IT team as a Junior IT Support Specialist! We're seeking passionate entry-level professionals to provide essential technical support across our Oakland headquarters. This role offers hands-on experience with enterprise systems, cybersecurity protocols, and client-facing IT solutions in a collaborative, growth-oriented environment. Perfect for recent graduates eager to launch their careers in technology.
Responsibilities
- Diagnose and resolve hardware/software issues for 200+ employees
- Deploy and maintain Windows/macOS workstations and mobile devices
- Implement cybersecurity best practices including VPN setup and access controls
- Document IT processes using ServiceNow and Jira platforms
- Coordinate with vendors for equipment procurement and maintenance
- Support office AV systems and video conferencing infrastructure
- Participate in quarterly IT audits and compliance reviews
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or Google IT Support Professional Certificate preferred
- Proficiency with Active Directory, Office 365, and cloud services
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Excellent troubleshooting and communication skills
- Ability to lift 30 lbs for equipment handling
- Valid California driver's license (for occasional site visits)