Job Description
Join our dynamic team at TechNova Solutions and kickstart your IT career in the vibrant city of New Orleans! We're seeking motivated entry-level professionals to provide essential technical support and drive innovation across our growing organization. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while making a tangible impact on our digital infrastructure. Our collaborative environment offers mentorship from industry veterans and clear pathways for career advancement. If you're passionate about technology and eager to learn, this is your opportunity to grow with us!
Responsibilities
- Provide Tier 1 technical support for employees via phone, email, and in-person assistance
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Assist with network setup, Wi-Fi configuration, and basic security protocols
- Document IT processes, incidents, and resolutions in ServiceNow
- Collaborate with senior engineers on infrastructure projects
- Conduct hardware/software audits and inventory management
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking fundamentals, and security concepts
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Strong problem-solving skills and customer service orientation
- CompTIA A+ or similar certification (preferred but not required)
- Ability to lift 30 lbs and work in a physical office environment
- Valid driver's license for occasional equipment transport