Job Description
Are you passionate about technology and looking for an exciting career opportunity in the heart of Oakland? Bay Area Innovations Inc. is seeking a Junior IT Support Specialist to join our dynamic team. We pride ourselves on innovation and are looking for enthusiastic individuals ready to launch their careers in IT support.
As a Junior IT Specialist, you will play a crucial role in maintaining our technological infrastructure, assisting employees with technical issues, and learning the ropes of network administration in a fast-paced environment.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the deployment, configuration, and maintenance of desktop computers, laptops, and peripherals.
- Manage user accounts, permissions, and email configurations within Active Directory.
- Monitor network performance and respond to alerts regarding server or connectivity issues.
- Conduct regular IT asset audits and inventory management.
- Document technical issues and resolutions in the ticketing system.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Basic understanding of Windows and macOS operating systems.
- Familiarity with networking concepts (LAN, WAN, IP addressing) is a plus.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, with the ability to explain technical concepts to non-technical users.
- Willingness to learn and adapt to new technologies quickly.