Job Description
Join InnovateTech Solutions and kickstart your IT career in Tulsa! We're seeking passionate tech enthusiasts ready to grow with our dynamic team. As an Entry-Level IT Support Specialist, you'll be the backbone of our digital infrastructure, delivering exceptional technical support to colleagues and clients. Enjoy a collaborative environment with mentorship from seasoned professionals, competitive benefits, and opportunities for certifications. Perfect for recent graduates or career changers with foundational tech skills!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and in-person for hardware/software issues
- Deploy and maintain desktop/laptop systems, peripherals, and network equipment
- Document IT processes, incidents, and resolutions in ticketing systems
- Assist with cybersecurity best practices and access management
- Collaborate with cross-functional teams on system upgrades and migrations
- Train end-users on new technologies and software applications
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS, networking fundamentals, and cloud services
- Strong problem-solving and customer service orientation
- CompTIA A+ or similar certification preferred (not required)
- Ability to work independently and prioritize tasks in a fast-paced environment
- Valid driver's license and reliable transportation for occasional site visits