Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts to deliver exceptional support to our dynamic team. This hybrid role offers hands-on experience with cutting-edge systems while fostering professional growth through mentorship and training programs. If you're eager to solve technical challenges and contribute to a collaborative environment, this is your perfect starting point.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes, incidents, and solutions using ticketing systems
- Assist with cybersecurity protocols and access management
- Collaborate with senior IT staff on system deployments and upgrades
- Train users on new technologies and best practices
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS, networking fundamentals, and cloud services
- Strong troubleshooting and diagnostic skills
- Excellent written/verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and prioritize tasks
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional site visits