Job Description
Join TechSolutions Inc.'s dynamic IT team in the vibrant heart of New Orleans! We're seeking passionate entry-level professionals to launch their careers in technology. As an IT Support Specialist, you'll be the backbone of our organization, ensuring seamless operations while gaining hands-on experience with cutting-edge systems. Our collaborative environment offers mentorship from industry experts and a clear path for career growth. If you're ready to transform your technical knowledge into real-world impact, this is your gateway to a rewarding IT career in the Big Easy!
Responsibilities
- Provide frontline technical support to employees via phone, email, and in-person assistance
- Install, configure, and troubleshoot hardware/software including Windows OS, printers, and network devices
- Manage user accounts, permissions, and security protocols in Active Directory
- Document technical issues and resolutions in our ticketing system
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Conduct regular hardware/software audits and maintenance
- Assist with cybersecurity best practices implementation
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows 10/11 and Microsoft Office Suite
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to lift 30 lbs and work in various office environments