Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts to provide exceptional IT services to our dynamic team. You'll gain hands-on experience with cutting-edge systems while working in Oakland's vibrant tech hub. This role offers mentorship, growth opportunities, and the chance to build foundational skills in a collaborative environment. If you're ready to transform your technical curiosity into professional expertise, apply today!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage user accounts, permissions, and access controls
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior IT staff on system upgrades and projects
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Customer service orientation with patience and empathy
- Ability to learn new technologies quickly
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license and reliable transportation