Job Description
Join our dynamic IT team at TechSolutions Inc. and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our clients in the Arlington area. This role offers hands-on experience with cutting-edge systems and a clear path for professional growth within our organization.
As a valued member of our support team, you'll work in a collaborative environment where your problem-solving skills directly impact customer satisfaction. We provide comprehensive training and mentorship to help you thrive in the fast-paced IT landscape.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop computers and peripherals
- Document all IT support activities using our ticketing system
- Collaborate with senior technicians to resolve complex technical problems
- Assist with cybersecurity best practices implementation
- Participate in system upgrades and maintenance projects
- Train end-users on new technologies and software applications
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security principles
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid Texas driver's license required for occasional on-site support