Job Description
Welcome to TechForward Memphis, where technology meets opportunity. We are currently seeking a talented and motivated Junior IT Support Specialist to join our dynamic team. This is an exceptional entry-level position for recent graduates or career changers looking to launch a successful career in Information Technology.
In this role, you will be the first point of contact for our employees, ensuring seamless access to technology solutions. We offer comprehensive training, mentorship from senior engineers, and a clear path for professional advancement within the company.
Join a culture that prioritizes innovation, inclusivity, and employee growth. Apply today to take the first step in your IT journey with us in the heart of Memphis.
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve hardware, software, and network issues for employees in a timely and professional manner.
- Help Desk Support: Provide Tier 1 technical support via phone, email, and ticketing systems to ensure business continuity.
- System Maintenance: Assist in the deployment, configuration, and maintenance of desktops, laptops, printers, and mobile devices.
- User Training: Conduct onboarding sessions to educate new employees on company hardware and software protocols.
- Documentation: Maintain accurate and up-to-date records of technical issues, resolutions, and system configurations.
- Collaboration: Work closely with the IT operations team to implement new software updates and security patches.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or a related field (Bachelor’s degree preferred).
- Experience: 0-2 years of experience in an IT support role or internship experience is a plus.
- Technical Skills: Strong understanding of Microsoft Windows and Office Suite; familiarity with macOS is a plus.
- Networking: Basic knowledge of network concepts, including TCP/IP and DNS.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Proactive approach to identifying issues and a strong desire to learn new technologies.