Job Description
Join Detroit's fastest-growing tech firm as a Junior IT Support Specialist! We're seeking passionate tech newcomers eager to launch their careers in a dynamic environment where your growth is our priority. Enjoy comprehensive training, mentorship from industry veterans, and the opportunity to work with cutting-edge systems while serving Detroit's thriving business community.
Our supportive team culture values curiosity and collaboration. You'll gain hands-on experience in network administration, cybersecurity fundamentals, and user support – all while contributing to meaningful projects that impact local businesses. This is your gateway to a lifelong IT career in Detroit's booming tech sector.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system and remote assistance
- Install, configure, and maintain workstations and peripheral devices
- Document IT processes, procedures, and troubleshooting guides
- Assist with cybersecurity protocols including patch management and access controls
- Collaborate with senior IT staff on infrastructure projects
- Train employees on new technology implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk software (ServiceNow, Zendesk, or Jira)
- Strong problem-solving skills and customer service orientation
- CompTIA A+ or Network+ certification preferred (not required)
- Ability to lift 25 lbs for equipment installation
- Valid Michigan driver's license for occasional site visits