Job Description
Launch your IT career in the nation's capital with TechSolutions DC! We're seeking passionate entry-level professionals to join our dynamic IT support team. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge technology while supporting Fortune 500 clients in the heart of Washington DC. Our award-winning training program combines mentorship with real-world projects, ensuring rapid skill development in cybersecurity, cloud infrastructure, and network administration. Join us to build a foundation for lifelong growth in one of the world's most innovative tech hubs.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Deploy and configure workstations, laptops, and mobile devices
- Monitor and maintain cybersecurity protocols including endpoint protection
- Document IT incidents, resolutions, and standard operating procedures
- Collaborate with senior engineers on cloud migration projects (AWS/Azure)
- Support office AV systems and video conferencing infrastructure
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification (or equivalent experience)
- Basic understanding of Windows OS, Active Directory, and Office 365
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs and work in fast-paced environments
- Valid driver's license (for occasional off-site support)