Job Description
Launch your IT career with TechNova Solutions! We're seeking passionate entry-level IT professionals to join our dynamic Boston team. As an IT Support Specialist, you'll gain hands-on experience in enterprise environments while receiving mentorship from industry veterans. This role offers structured growth paths and opportunities to specialize in cybersecurity, cloud infrastructure, or systems administration.
Our Boston office features cutting-edge technology and collaborative workspaces in the Seaport District. Enjoy competitive benefits, professional development stipends, and a culture that celebrates innovation and continuous learning.
Responsibilities
- Provide Tier 1/2 technical support to 200+ employees via ticketing system and remote assistance
- Deploy, configure, and troubleshoot Windows/macOS workstations, mobile devices, and peripherals
- Manage user accounts, permissions, and security protocols in Active Directory
- Monitor and maintain network infrastructure including switches, firewalls, and VPNs
- Document technical processes, SOPs, and knowledge base articles
- Collaborate with senior engineers on system upgrades and migration projects
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS, Microsoft Office 365, and basic networking concepts
- Experience with ticketing systems (ServiceNow, Jira) or helpdesk software
- Strong diagnostic abilities and customer service orientation
- Basic scripting knowledge (PowerShell, Python) preferred
- Eligibility to work in the United States without sponsorship