Job Description
Launch your IT career with InnovateTech Solutions! We're seeking passionate tech enthusiasts to join our dynamic Seattle team as Junior IT Support Specialists. This role offers hands-on experience with cutting-edge systems while providing critical support to our growing client base. You'll work alongside industry experts in a collaborative environment that values innovation and continuous learning. If you're ready to transform your technical curiosity into professional expertise, this is your gateway to the tech industry.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and create knowledge base articles
- Collaborate with senior engineers on system upgrades and projects
- Manage user accounts and permissions across platforms
- Conduct security audits and implement best practices
- Train end-users on new technologies and protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 1-2 years of technical support experience (internships acceptable)
- Proficiency with Windows OS, Active Directory, and cloud services
- Basic understanding of networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours during system maintenance windows