Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in Denver's thriving tech ecosystem! We're seeking motivated tech enthusiasts to provide critical infrastructure support while growing your skills in cloud systems, cybersecurity, and network administration. Our collaborative environment offers mentorship from senior engineers and hands-on experience with cutting-edge technologies. Enjoy competitive benefits, professional development stipends, and a culture that celebrates innovation and continuous learning.
Why TechNova Solutions? Named Denver's Top Workplace 2023, we pride ourselves on fostering talent through structured onboarding, certification reimbursement, and rotational exposure across IT domains. Our downtown Denver campus features modern workspaces, wellness programs, and regular hackathons to spark creativity.
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees via ticketing system and remote assistance
- Deploy and configure Windows 10/11 workstations, laptops, and peripherals
- Monitor and maintain network infrastructure including switches, firewalls, and VPNs
- Assist with cloud service administration (AWS/Azure) and SaaS application management
- Document IT processes and create knowledge base articles
- Collaborate with cybersecurity team on patch management and compliance
- Participate in hardware refresh cycles and system migrations
Qualifications
- Associate's degree in IT, Computer Science, or equivalent experience
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Familiarity with helpdesk software (ServiceNow, Jira, or Zendesk)
- Strong problem-solving skills with customer service orientation
- Ability to lift 30lbs for equipment deployments
- Valid Colorado driver's license for occasional site visits