Job Description
Join InnovateTech Solutions and kickstart your IT career in Nashville's thriving tech scene! We're seeking passionate entry-level IT professionals eager to grow with our dynamic team. As a Junior IT Support Specialist, you'll gain hands-on experience in enterprise environments while working with cutting-edge technologies. Enjoy competitive benefits, mentorship from industry experts, and a collaborative culture that values innovation. Nashville offers an affordable cost of living and booming tech opportunities—perfect for launching your career!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 150+ employees
- Deploy and configure Windows 10/11 workstations, peripherals, and network equipment
- Document IT processes and maintain accurate inventory in ServiceNow
- Assist with cybersecurity initiatives including phishing simulations and endpoint protection
- Collaborate with senior engineers on cloud migrations (AWS/Azure) and network upgrades
- Deliver user training on productivity tools and security protocols
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT/Computer Science or equivalent certification (CompTIA A+, Network+)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Familiarity with helpdesk ticketing systems (ServiceNow, Jira)
- Strong problem-solving skills with customer service mindset
- Ability to lift 30 lbs for equipment deployments
- Valid Tennessee driver's license for occasional site visits
- Experience with Microsoft 365 administration preferred
- Portfolio demonstrating personal IT projects (GitHub, blogs, etc.)