Job Description
Launch your IT career with CyberTech Solutions in sunny El Paso! We're seeking passionate tech enthusiasts to join our dynamic team as IT Support Specialists. You'll be the backbone of our operations, ensuring seamless technology experiences for our clients while receiving hands-on mentorship from industry veterans. Enjoy competitive benefits, flexible scheduling, and a collaborative work environment that values growth and innovation.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical procedures and maintain accurate inventory logs
- Collaborate with senior engineers on complex system implementations
- Deliver exceptional customer service via phone, email, and remote support
- Participate in cybersecurity awareness initiatives
- Assist with data backup and recovery operations
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (ServiceNow preferred)
- Strong problem-solving and communication skills
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Ability to lift 30 lbs and work flexible hours
- Valid Texas driver's license for occasional client site visits