Job Description
Welcome to CloudFirst Systems, where innovation meets opportunity. We are looking for a driven Junior IT Support Specialist to join our growing team in the heart of Louisville, KY. This is a fantastic entry-level position for recent graduates or career switchers looking to make their mark in the tech industry.
We believe that great technology starts with great people. As our newest team member, you will be the first line of defense for our clients, ensuring seamless operations and top-notch service. If you are tech-savvy, eager to learn, and ready to tackle challenges head-on, we want to hear from you.
Why Join Us?
- Fast-paced environment: Work with cutting-edge technology.
- Career growth: Clear pathways to Senior IT and Management roles.
- Competitive benefits: Health, dental, and 401(k) matching.
- Hybrid work options: Enjoy a healthy work-life balance.
Responsibilities
- Troubleshoot and Resolve: Provide technical support for hardware, software, and network issues via phone and email.
- System Maintenance: Assist in the deployment, configuration, and maintenance of workstations and servers.
- User Support: Serve as the primary point of contact for end-users, ensuring a positive IT experience.
- Documentation: Maintain accurate records of incidents, resolutions, and system configurations.
- Network Assistance: Monitor network performance and assist in resolving connectivity issues.
- Hardware Management: Inventory control and timely replacement of aging equipment.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Technical Skills: Familiarity with Windows 10/11, Microsoft Office Suite, and basic networking concepts.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Problem Solving: Strong analytical skills with a desire to learn new technologies.
- Availability: Ability to work flexible hours including occasional on-call rotation.
- Soft Skills: Team-oriented attitude and high attention to detail.