Job Description
Are you ready to launch your career in the tech industry?
At Cascade Systems Inc., we believe in nurturing talent. We are looking for a Junior IT Support Specialist to join our dynamic team in the heart of Portland. In this role, you will gain hands-on experience with modern hardware and software ecosystems while providing exceptional service to our internal stakeholders.
As a growing company, we offer a clear pathway for career advancement, mentorship from senior engineers, and a collaborative environment where your contributions matter. If you are eager to learn and passionate about technology, we want to meet you.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues via our ticketing system (Jira/ServiceNow).
- Assist in the deployment, configuration, and maintenance of desktop computers, laptops, and mobile devices.
- Manage user accounts, permissions, and security access within the Active Directory environment.
- Collaborate with senior IT staff to diagnose complex network issues and implement software patches and updates.
- Conduct basic training sessions to educate employees on best practices for cybersecurity and software usage.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (Bachelor's degree preferred).
- Basic understanding of Windows and macOS operating systems.
- Familiarity with networking concepts (LAN, WAN, IP addressing).
- Strong problem-solving skills and a logical approach to troubleshooting technical challenges.
- Excellent verbal and written communication skills.
- CompTIA A+ certification or equivalent technical experience is a plus.