Job Description
Are you ready to launch your career in the dynamic tech world of Los Angeles? Nexus Digital Solutions is seeking a motivated Junior IT Support Specialist to join our growing team. We value curiosity, resilience, and a passion for problem-solving. In this role, you will support our diverse client base with technical issues, ensuring seamless operations across our network.
We offer a comprehensive benefits package including health insurance, paid time off, and a robust training program designed to fast-track your career in IT.
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems for hardware and software issues.
- Perform on-site and remote troubleshooting for workstations, printers, and network connectivity.
- Assist in the deployment and configuration of new devices, including laptops, mobile phones, and peripherals.
- Monitor system performance and perform routine maintenance to ensure optimal uptime.
- Document technical issues and resolutions in the knowledge base.
- Collaborate with senior IT staff to identify process improvements.
Qualifications
- Currently pursuing or holding an Associate degree in Computer Science, Information Technology, or a related field.
- Basic understanding of operating systems (Windows, macOS, Linux) and network concepts (TCP/IP, DNS).
- Familiarity with IT ticketing systems or help desk software is a plus.
- Strong customer service skills with the ability to communicate complex technical concepts to non-technical users.
- Willingness to obtain relevant IT certifications (e.g., CompTIA A+) during employment.
- Excellent problem-solving skills and a proactive attitude.