Job Description
Are you ready to launch your career in the tech industry? Apex Digital Systems is seeking a motivated Junior IT Support Specialist to join our dynamic team in Jacksonville, Florida.
We are a forward-thinking technology firm dedicated to providing top-tier IT solutions to our clients. As a Junior IT Specialist, you will be at the forefront of our technical support operations, helping to maintain our high standards of service and efficiency. We value innovation, continuous learning, and a proactive attitude.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and certification support.
- Modern work environment with a focus on work-life balance.
Responsibilities
- Provide Tier 1 technical support to internal employees and clients via phone, email, and remote desktop tools.
- Install, configure, and troubleshoot hardware and software components, including laptops, printers, and network peripherals.
- Assist in the deployment of new workstations and the migration of data to updated systems.
- Monitor network performance and respond to alerts regarding system outages or security vulnerabilities.
- Document technical issues, resolutions, and standard operating procedures in our knowledge base.
- Collaborate with senior IT staff to identify areas for process improvement.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology, Computer Science, or a related field preferred.
- Basic understanding of computer hardware architecture and operating systems (Windows/macOS).
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and general IT concepts.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Excellent written and verbal communication skills for interacting with non-technical users.
- Must be willing to obtain relevant IT certifications (e.g., CompTIA A+) within 12 months.