Job Description
Are you ready to launch your career in technology?
Innovate Tech Corp is urgently hiring an enthusiastic Junior IT Support Specialist to join our dynamic team in Indianapolis, Indiana. We are looking for motivated individuals who are eager to learn, grow, and solve complex technical problems in a fast-paced environment.
As a Junior IT Support Specialist, you will be the first point of contact for our employees, ensuring our internal systems run smoothly. We provide comprehensive training and mentorship, making this the perfect opportunity for recent graduates or career changers looking to break into the IT industry.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone, email, and in-person.
- Install, configure, and maintain workstations, printers, and peripherals for employees.
- Assist in the management of IT inventory and asset tracking systems.
- Perform routine system updates, patch management, and security checks.
- Collaborate with senior IT staff to implement new software solutions and improve workflow efficiency.
- Document all technical issues and resolutions in the IT helpdesk ticketing system.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or related field (Bachelor’s degree preferred).
- Basic knowledge of Windows operating systems, Active Directory, and networking concepts.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills with a focus on customer service.
- Willingness to obtain relevant IT certifications (CompTIA A+ is a plus).
- A passion for technology and a desire to learn new skills continuously.