Job Description
Join our dynamic IT team as a Junior IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts to provide essential IT infrastructure support across our Colorado Springs headquarters. You'll gain hands-on experience with cutting-edge systems while delivering exceptional user support in a collaborative environment.
Our comprehensive onboarding program includes mentorship from senior engineers and access to industry certifications. Enjoy competitive benefits, flexible work arrangements, and opportunities for rapid career growth in one of Colorado's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Install, configure, and troubleshoot Windows/macOS workstations and peripherals
- Manage Active Directory accounts, permissions, and security protocols
- Document IT processes, incidents, and resolutions in ServiceNow
- Collaborate with cross-functional teams on system upgrades and migrations
- Monitor network performance and proactively address potential issues
- Deliver user training on new software and security best practices
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Customer service experience with strong problem-solving abilities
- Proficiency with ticketing systems (ServiceNow/Jira preferred)
- CompTIA A+, Network+, or similar certification (or willingness to obtain)
- Ability to lift 30 lbs and work in a server environment
- Valid driver's license for occasional off-site support