Job Description
Join TechNova Solutions and launch your IT career in the heart of Raleigh's thriving tech hub! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team. As a cornerstone of our operations, you'll gain hands-on experience with cutting-edge technologies while working alongside industry mentors in a collaborative, growth-oriented environment. Perfect for recent graduates or career changers eager to build a strong foundation in IT infrastructure, security, and user support.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues across 200+ employees
- Deploy and configure Windows/macOS workstations, peripherals, and mobile devices
- Monitor and maintain network infrastructure including routers, switches, and firewalls
- Document IT processes, incidents, and resolutions using ServiceNow and Jira
- Assist in cybersecurity initiatives including vulnerability scanning and patch management
- Collaborate with cross-functional teams on IT projects and system upgrades
- Deliver user training on new software and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Proficiency with Windows 10/11 and macOS troubleshooting
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills and ability to work under pressure
- Excellent written and verbal communication abilities
- Experience with helpdesk ticketing systems preferred
- Valid North Carolina driver's license (for occasional equipment pickups)