Job Description
Launch your tech career with InnovateTech Solutions! We're seeking passionate entry-level IT professionals to join our dynamic team in sunny Miami. As an IT Support Specialist, you'll be the backbone of our digital infrastructure, providing essential technical assistance to colleagues and clients while working in a collaborative, growth-oriented environment. Enjoy competitive compensation, comprehensive benefits, and clear career progression paths in one of America's most vibrant tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across company systems
- Provide Tier 1/2 technical support via phone, email, and in-person
- Install, configure, and maintain desktop/laptop equipment
- Manage user accounts and access permissions securely
- Document technical procedures and maintain knowledge base
- Collaborate with senior IT on infrastructure projects
- Conduct routine system updates and security patches
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and prioritize tasks
- Valid driver's license for occasional off-site support
- Spanish fluency a significant plus for Miami market