Job Description
Join our dynamic IT team and kickstart your career in technology! Tech Innovations Inc. is seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base. This role offers hands-on experience with cutting-edge systems while working alongside industry experts in Omaha's thriving tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Implement network security protocols and system updates
- Document technical procedures and maintain accurate incident logs
- Collaborate with senior engineers on complex infrastructure projects
- Provide remote and on-site technical support across multiple platforms
- Conduct user training sessions for new software deployments
- Monitor system performance and optimize IT workflows
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- CompTIA A+ or similar certification preferred
- Experience with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Ability to lift 30 lbs for hardware maintenance tasks