Job Description
Join our dynamic IT team at TechNova Solutions and kickstart your career in technology! We're seeking passionate Entry-Level IT Support Specialists to provide exceptional technical assistance to our clients in the Virginia Beach area. This is your opportunity to grow with a forward-thinking company while delivering innovative solutions.
At TechNova, we invest in talent through mentorship programs, certification reimbursements, and clear career progression paths. You'll work alongside industry experts in a collaborative environment that values creativity and continuous learning.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/Linux workstations and servers
- Document IT processes and maintain accurate incident records in ServiceNow
- Assist with cybersecurity protocols including endpoint protection and access management
- Collaborate with cross-functional teams on system upgrades and migrations
- Train end-users on new technologies and best practices
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Basic knowledge of Active Directory, TCP/IP, and cloud platforms (AWS/Azure)
- Experience with ticketing systems (ServiceNow, Jira, or similar)
- Strong problem-solving skills with customer service mindset
- Ability to lift 20 lbs for equipment handling
- Valid driver's license for occasional client site visits