Job Description
Launch your IT career with TechNova Solutions! We're seeking passionate entry-level IT professionals to join our dynamic Atlanta team. As a Junior IT Support Specialist, you'll gain hands-on experience in enterprise environments while working with cutting-edge technologies. Our comprehensive training program ensures rapid skill development, and we offer clear career advancement paths to senior roles. Enjoy competitive benefits, flexible work options, and a collaborative culture that values innovation and continuous learning.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve end-user issues via ticketing systems and remote assistance
- Deploy and configure desktop/laptop systems with standard software packages
- Document technical processes and create knowledge base articles
- Assist with cybersecurity protocols and data protection initiatives
- Collaborate with senior engineers on complex infrastructure projects
- Participate in IT asset management and inventory control
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and adaptability
- Ability to work independently and in team environments
- Valid driver's license for occasional on-site support