Job Description
Join our dynamic tech team at TechWave Solutions Inc. as an Entry-Level IT Support Specialist and kickstart your career in the thriving Long Beach tech scene! We're seeking passionate individuals eager to grow in a collaborative environment where innovation meets hands-on learning. Enjoy competitive compensation, comprehensive benefits, and clear pathways to advancement in cybersecurity, cloud infrastructure, or systems administration.
Our Long Beach headquarters offers modern amenities, mentorship programs, and opportunities to work with cutting-edge technologies while serving diverse clients across Southern California. If you're ready to transform your theoretical knowledge into practical expertise, this is your launchpad.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person assistance
- Install, configure, and maintain desktop/laptop systems, printers, and network peripherals
- Document IT processes and maintain accurate inventory of software/hardware assets
- Collaborate with senior engineers on network security protocols and system updates
- Train end-users on new technologies and digital tools
- Monitor system performance and troubleshoot network connectivity issues
- Assist in cybersecurity awareness campaigns and data protection initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 6 months
- Proficiency with Windows/macOS operating systems and Microsoft Office Suite
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Excellent troubleshooting and problem-solving abilities
- Strong written/verbal communication skills
- Ability to lift 25lbs and work in a fast-paced environment
- Valid California driver's license (for occasional client site visits)