Job Description
Join our dynamic IT team at InnovateKC Tech and launch your career in technology! We're seeking passionate entry-level professionals to provide essential IT support across our growing Kansas City operations. This role offers hands-on experience with cutting-edge systems while serving as a critical partner to our internal teams. Enjoy a collaborative environment with mentorship opportunities and a clear path for career advancement. If you're ready to solve technical challenges and grow your skills in a supportive setting, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues for 200+ employees
- Deploy and maintain workstations, laptops, and mobile devices
- Manage Active Directory accounts and group policies
- Implement cybersecurity protocols and conduct vulnerability scans
- Document technical procedures and create user training materials
- Collaborate with cloud services (Azure/O365) for infrastructure support
- Assist with network monitoring and basic troubleshooting
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 1+ years of helpdesk/internship experience preferred
- CompTIA A+ or Security+ certification (or willingness to obtain)
- Proficiency with Windows OS and Microsoft Office 365
- Basic knowledge of networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to prioritize tasks in a fast-paced environment
- Valid driver's license for occasional equipment pickups