Job Description
Are you ready to launch your career in Information Technology?
TechHorizon Solutions is actively seeking a motivated Junior IT Support Specialist to join our dynamic team in El Paso, TX. We are looking for tech-savvy individuals who are eager to learn, problem-solve, and grow within a fast-paced environment. This is an immediate hire opportunity with a comprehensive training program for the right candidate.
As a growing tech firm, we value innovation and talent. We offer a competitive salary, excellent benefits, and a clear pathway for professional advancement. If you have a passion for technology and a desire to help others, we want to hear from you.
Why Join TechHorizon?
- Immediate Hiring: Start your career sooner rather than later.
- Career Growth: Robust internal training and mentorship opportunities.
- Competitive Compensation: $45k - $55k base salary.
- Modern Environment: Work with cutting-edge tools and technologies.
Responsibilities
- Provide exceptional technical support to employees via phone, email, and in-person to resolve hardware and software issues.
- Assist in the deployment, configuration, and maintenance of workstations, laptops, and mobile devices.
- Troubleshoot network connectivity problems, printer malfunctions, and application errors.
- Maintain accurate records of technical issues and resolutions in the Help Desk ticketing system.
- Collaborate with senior IT staff to identify and implement process improvements.
- Perform basic hardware upgrades and peripheral installation as required.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or related field is a plus.
- Basic understanding of computer hardware components and operating systems (Windows 10/11, Mac OS).
- Familiarity with networking concepts (IP addressing, DNS, basic troubleshooting) is preferred but not required.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills to interact with non-technical users.
- A valid driver’s license and willingness to travel within the El Paso area for on-site support.