Job Description
Are you looking for your first big break in the tech world? TerraTech Systems is on the hunt for a driven Junior IT Support Specialist to join our growing team in Philadelphia, PA. We don’t just want you to work here; we want you to grow here.
Why join us?
- Immediate Start: No waiting around—get onboarding and working quickly.
- Career Growth: Hands-on training with senior engineers.
- Modern Tech Stack: Work with cutting-edge hardware and software.
If you have a passion for technology and a willingness to learn, we want to meet you.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues (Windows, Mac, Mobile devices).
- Assist in the setup and configuration of new workstations and peripherals.
- Maintain accurate inventory records of IT assets and supplies.
- Document technical solutions and troubleshoot tickets in the helpdesk system.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent experience.
- Familiarity with operating systems such as Windows 10/11 and macOS.
- Basic understanding of network concepts (LAN, Wi-Fi, DNS).
- Strong problem-solving skills and logical thinking.
- Excellent communication skills and a customer-centric attitude.