Job Description
Are you ready to kickstart your career in the dynamic world of technology? Apex Digital Systems is seeking a motivated Junior IT Support Specialist to join our growing team in the heart of New York City. This is an excellent opportunity for recent graduates or career changers looking to gain hands-on experience in IT infrastructure and user support.
We pride ourselves on a collaborative environment where learning is encouraged, and innovation is the norm. If you have a passion for solving problems and a curiosity about how systems work, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for professional development and certification reimbursement.
- Flexible hybrid work schedule in the NYC metro area.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Assist in the setup and configuration of new employee workstations and devices.
- Monitor system performance and respond to alerts to ensure business continuity.
- Document technical issues and resolutions in our ticketing system.
- Collaborate with senior IT staff on system upgrades and maintenance projects.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows/macOS), and network concepts.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Willingness to obtain relevant IT certifications (e.g., CompTIA A+) within the first year.