Job Description
Are you ready to launch your career in the technology sector? TechHorizon Solutions is looking for a motivated Junior IT Support Specialist to join our growing team in beautiful Colorado Springs. We pride ourselves on a culture of continuous learning and innovation, making this the perfect opportunity for recent graduates or career changers to break into the IT industry.
In this role, you will gain hands-on experience supporting our diverse client base, troubleshooting hardware and software issues, and ensuring our network infrastructure remains robust. You will work alongside senior engineers who are dedicated to mentoring you as you grow your technical skillset.
Why Join Us?
- Comprehensive Training: Access to premium certifications and mentorship programs.
- Modern Environment: Work with cutting-edge technology in a collaborative setting.
- Competitive Pay: Salary starting at $45k with annual performance reviews.
We are looking for individuals who are eager to solve problems and have a passion for technology. If you are ready to start your journey in IT, apply today!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person, resolving hardware and software issues efficiently.
- Assist in the deployment, configuration, and maintenance of desktop computers, laptops, printers, and mobile devices.
- Install, update, and patch operating systems and business applications on company devices.
- Monitor network performance and troubleshoot connectivity issues to ensure minimal downtime.
- Document technical issues and resolutions in the ticketing system for future reference.
- Collaborate with the IT team to improve IT processes and user satisfaction.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field, OR equivalent work experience.
- Completion of a technical certification such as CompTIA A+ or Network+ is highly preferred.
- Basic understanding of computer hardware components, operating systems (Windows/Linux), and networking concepts.
- Strong problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Excellent written and verbal communication skills.
- Willingness to learn new technologies and adapt to changing IT environments.