Job Description
Are you passionate about technology and looking for your first big break in the IT industry? NexGen Tech Systems is currently hiring a Junior IT Support Specialist to join our dynamic team in San Diego. We are looking for driven individuals with a hunger to learn and grow in a fast-paced, supportive environment.
As an entry-level member of our IT team, you will play a crucial role in maintaining our digital infrastructure and ensuring our employees have the tools they need to succeed. We offer comprehensive mentorship, professional development opportunities, and a competitive benefits package.
Why Join NexGen Tech?
- Career Growth: Clear pathways for advancement into Network Administration or DevOps.
- Modern Tech Stack: Work with the latest hardware and cloud technologies.
- Inclusive Culture: A diverse team that values innovation and creativity.
Don't miss this opportunity to launch your career in tech. Apply today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems (Zendesk/ServiceNow).
- Diagnose and resolve hardware and software issues for end-users in a timely manner.
- Assist in the setup, configuration, and deployment of workstations and peripherals for new hires.
- Maintain accurate inventory records for IT assets and manage the loaner pool.
- Collaborate with senior IT staff to implement security patches and system updates.
- Document technical procedures and FAQs to improve self-service capabilities.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent hands-on experience).
- Familiarity with Windows 10/11 and macOS operating systems.
- Basic understanding of networking concepts (IP addressing, DNS, DHCP) and troubleshooting principles.
- Strong problem-solving skills with a logical approach to technical challenges.
- Excellent verbal and written communication skills to interact with non-technical users.
- Eagerness to learn new technologies and obtain industry certifications (CompTIA A+ preferred).