Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! At InnovateTech Solutions, we're passionate about nurturing talent and providing hands-on experience in a collaborative environment. You'll gain exposure to cutting-edge systems while supporting our diverse client base. This role offers structured training, mentorship opportunities, and a clear path for professional growth within our expanding organization.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, printers, and network devices
- Document technical issues and resolutions in our ticketing system
- Assist with cybersecurity protocols and data protection initiatives
- Collaborate with senior IT staff on system upgrades and maintenance projects
- Train end-users on new technologies and best practices
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and customer service skills
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license for occasional client site visits