Job Description
Join our dynamic IT team and launch your career in Milwaukee's thriving tech scene! TechSolutions Milwaukee is seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base. This immediate-hire opportunity offers hands-on experience with enterprise systems, network infrastructure, and cutting-edge cloud technologies. You'll work alongside industry experts in a collaborative environment designed for professional growth. If you're passionate about technology and eager to build a solid foundation in IT, we want to hear from you!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Deploy and configure desktop/laptop systems including Windows OS and Microsoft 365
- Monitor and maintain network infrastructure including routers, switches, and firewalls
- Document IT processes, ticket resolutions, and system configurations in ServiceNow
- Assist with cybersecurity protocols including patch management and access controls
- Collaborate with cross-functional teams on system upgrades and migrations
- Participate in 24/7 on-call rotation (1 week per month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of hands-on IT support/help desk experience
- CompTIA A+ or Network+ certification (preferred, not required)
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong problem-solving skills with customer service focus
- Ability to lift 30 lbs and work in server environments
- Valid driver's license for occasional client site visits