Job Description
Join TechFlow Solutions Inc. – a rapidly scaling tech innovator – as an Entry-Level IT Support Specialist! We're urgently seeking passionate tech enthusiasts to support our growing enterprise client base in sunny San Diego. This is your launchpad into a rewarding IT career with hands-on experience in cutting-edge infrastructure. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that champions professional growth. Immediate start available for qualified candidates!
Responsibilities
- Provide Tier 1-2 technical support for 500+ users via phone, email, and remote assistance
- Deploy and configure hardware/software including Windows 10/11, Office 365, and cloud applications
- Manage Active Directory accounts, permissions, and group policies
- Monitor network performance using SolarWinds and resolve connectivity issues
- Document IT processes and maintain up-to-date knowledge base articles
- Collaborate with senior engineers on cybersecurity initiatives and system upgrades
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Proficiency in Windows OS troubleshooting and basic networking concepts
- Experience with helpdesk ticketing systems (ServiceNow/Jira preferred)
- Strong problem-solving skills and ability to explain technical concepts clearly
- Valid driver's license and reliable transportation for occasional on-site visits