Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and launch your career in technology! TechSolutions Inc. is seeking motivated individuals passionate about providing exceptional technical support to our Fort Worth-based clients. This role offers comprehensive training and mentorship to develop your skills in network administration, system troubleshooting, and cybersecurity fundamentals. Enjoy competitive benefits, flexible work arrangements, and opportunities for growth within our rapidly expanding organization.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document incident tickets and maintain accurate knowledge base entries
- Collaborate with senior IT staff on infrastructure projects
- Conduct user training on technology best practices
- Monitor system performance and security protocols
- Assist with asset management and inventory control
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Experience with helpdesk ticketing systems
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation