Job Description
Join NexusTech Solutions as a Junior IT Support Specialist and launch your career in Minneapolis' thriving tech scene! We're seeking passionate tech enthusiasts to provide essential IT infrastructure support to our Fortune 500 clients. This role offers mentorship from senior engineers, hands-on experience with cutting-edge systems, and a clear path to specialization in cybersecurity or cloud technologies.
Our Minneapolis hub features collaborative workspaces, flexible hybrid scheduling, and dedicated training budgets. Enjoy competitive benefits including health insurance, 401k matching, and professional development stipends. We're committed to fostering an inclusive environment where innovation thrives.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts and group policies
- Deploy and configure cloud-based solutions (Azure/O365)
- Document technical procedures and create knowledge base articles
- Provide Tier 1 support via ticketing system and remote assistance
- Collaborate with cross-functional teams on infrastructure projects
- Implement security protocols and access controls
Qualifications
- Associate's degree in IT or CompTIA A+ certification
- 1-2 years of help desk or internship experience
- Proficiency in Windows 10/11 and networking fundamentals
- Basic scripting knowledge (PowerShell/Bash)
- Strong troubleshooting methodology and documentation skills
- Excellent verbal communication and customer service abilities
- Valid US driver's license for occasional client site visits